Returns and Refunds
Our policy lasts 10 days after the mail carrier has marked the package delivered to your specified shipping address. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Our return policy also prohibits the return of gift cards. Any item purchased with a gift card can be returned for shop credit only.
Products and goods presented and displayed in the "Something Old" collection are final sale and cannot be returned or exchanged.
To complete your return, we require a receipt or proof of purchase.
RETURN SHIPPING
To return your product, please contact lunaluinteriors@gmail.com. Once approved, you will be sent a shipping label to continue the return!
Please note the cost of your return label will not be covered and will be deducted from your refund total. And you will be responsible for safely packaging the item, as a broken return will not be accepted. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you decide to ship with your own carrier, and are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, as this is out of our control. Please send all return tracking information to us at lunaluinteriors@gmail.com
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. At this time we will also notify you of the approval or rejection of your refund and any reason for the decision.
If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days. Please note that this timeline may be delayed if proper return materials (receipt or note) are not included in the return package.
LATE OR MISSING REFUNDS
If you haven’t received a refund after seven business days please contact us at lunaluinteriors@gmail.com.
EXCHANGES
We only replace items if they are defective or damaged. Exchanges are available for a replacement of the same item as long as it is in stock and available. If you need to start an exchange, send us an email at lunaluinteriors@gmail.com
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DEFECTIVE ITEMS
If you do receive a broken or defective product, please reach out to us immediately. We will replace the defective item as soon as possible and will advise you as to what to do with the original product. If an item is sold out or discontinued, we will issue you store credit for the cost of the item and any shipping expenses.